I'm surprised that anyone told you this was a mistake by Vodafone.
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I can confirm that around 2 years ago I had a contract with Vodafone under phone number ~.
This is actually slightly better than the response time for queries on the Vodafone Community forums.
In the United Kingdom, you can dial 191 from your Vodafone mobile phone or 0333 3040 191 from any other phone.
Vodafone Broadband Contact Number If you have a , the Vodafone contact number is 0808 004 4668.