Add your welcome message and your profile picture to show them you are a human.
You can set which preliminary information to get from the user when there is no support staff.
Learn how to manage your subscriptions, reset your Apple ID password, and more.
How to call Apple Support or schedule a callback from them When you follow the steps mentioned above, you see the option to get a callback from Apple in addition to chat or other options.
When I was struggling to understand how to use my apple balance on in app purchases, I tried looking things up online, and then looked into getting some support straight from apple.
Modern customers hate waiting and expect immediate and professional customer service.