One of its standout features is proactive engagement, allowing chatbots to reach out in real-time before a customer has a question.
You can create up to 300 responses to customers per month in this tier what Gorgias calls tickets.
It allows agents to convert any live conversation into a ticket if they are unable to resolve customer problems.
Send a proactive message to invite your customers to a live chat.
This helps organize data so that you understand your customers better.
On top of that, it allows you to block critical information like credit card information to maintain absolute security during the screen share.